Monday, February 23, 2009

Dog Food

imgproplangivelogo.gifSo I’ve been feeding my critters Purina Pro Plan Chicken & Rice for many years and things have been well and good.
Until a couple months ago.
I went to pick up a bag of food (down to 37.5 lbs from 40 lbs over the years) and discovered that all they had was this stuff called “Pro Plan Chicken & Rice Shredded Blend” (now 35 lbs and a couple dollars more expensive than the 37.5 lb bag I last purchased!)  So I grabbed a bag of Beef & Rice to feed the dogs while I weighed my options.
I sent a note to Purina outlining my concerns and got this response.  While it is a nice and proper response it is heavy on marketing-speak;
Thank you for contacting Nestlé Purina PetCare Company.
We appreciate you contacting us, and expressing your feelings regarding the 35 pound bags of Purina(r) Pro Plan(r) brand Dog Food – Shredded Blend.  Please know that they are important to us.  We would like to assure you that your comments will be noted, and reported to the appropriate individuals in our Company.  We feel certain that careful consideration will be given to them and any others we might receive.Please know that the bag sizes have changed to accommodate the lighter density of the product.  The new shredded kibble in Purina(r) Pro Plan(r) brand Dog Food – Shredded Blend is a lighter/less dense kibble, which makes the whole formula less dense.  Because it is less dense, it would take less food, by weight, to fill the same size bag.Many food companies, including pet food manufacturers, have experienced significant increases in recent months in commodity and ingredient costs.   These companies are often faced with the choice of raising prices or reducing the net weight of selected items.  Purina is taking this action to remain competitively priced and to continue to offer value to the consumer.Purina(r) Pro Plan(r) brand Dog Food – Shredded Blend formulas still help reduce accumulation of plaque and tartar for overall dental health.  Calcium, phosphorus and other minerals help support strong teeth and bones.  The formulation is approximately 85% regular kibble and 15% shredded kibble.For over 75 years, the scientists and nutritionists at Purina have been working to develop the best pet foods possible.  Even though we have been studying dogs and cats for a long time, we learn something new nearly every day.  Changes are part of an ongoing process of continuous improvement to provide better products to our consumers.Because we value you as a loyal consumer, we are mailing a complimentary coupon along with some discount coupons to use towards your next purchase of any Nestlé Purina PetCare product.  Please allow 7-10 business days for delivery.Again, thank you for contacting us.
Now, this morning here is what I sent to them:
I’m now on the last half of my third bag of free/discounted shredded blend and offer the
following commentary;
All four dogs (Lab, Sheltie, Cavalier and Pembroke Corgi) are losing weight on the same ration.  They were all maintaining (or in the corgi’s case, as he is younger – gaining a bit - on the old Pro Plan formula. As they had been on Pro Plan for several years without noticeable change this leads me to the logical conclusion that the shredded formula lacks the nutritional density of the old Pro Plan formulation.
The corgi used to scarf down his food, now he picks at it
Both the corgi and the sheltie have now begun regurgitating on a reasonably regular basis 30-45 minutes after a meal
I appreciate your gesture of customer service but it is obvious to me that I have no choice but to switch to another dog food for the health of my animals.  Don’t feel bad. Remember “New Coke?” - it didn’t work out, either.

No comments:

Post a Comment